IT support is more than just the usual support that most people think it is. When there’s a problem, call the IT guy and he’ll come down to fix the issue. IT, or Information Technology, encompasses much more nowadays than before. IT will still do the everyday fixing of a computer issue or error, but they also set up a lot from behind the scenes to keep the major issues away like an entire computer network crashing and only have you worry about things like the printer malfunctioning.
Some tasks of IT Support include preventing hacking, data breaches and stolen credentials. They will also try to prevent intruders from using back doors into programs or the network to harm secure information and future attacks through exploited problems. One bring problem the IT department has to face is the invasion of viruses and worms into the computer network. These “bugs” are often downloaded by users not knowing exactly what is in the file they are downloading, or they may not even know it is there to begin with. To combat these threats, they will install firewalls on every device possible, the router, the switchbox, every computer on the network. Anything connected to the network is vulnerable to attacks and the IT department must be prepared. Many companies are now supporting the use of administrators on their network. If an office has multiple computers being used by employees, a single administrator can help protect the network from unauthorized installation of programs.
Other than the occasional security breach or attack on the network, IT Support is responsible the installation of new hardware and software, server and computer maintenance; but IT can also provide some more security in the physical world. Surveillance is a major importance to companies who need to protect information, records, or valuable inventory. The installation of cameras can ward off intruders and theft of items.
At Integrated Webworks, we value the safety and security of our clients’ most valuable information, so we offer these services as well as some extras to new and existing clients under Networking and Security (going to be a link to the new page) with exceptional expertise in support and maintenance. We value the clients’ expectations and try to exceed them with our quality of service and improve your company’s productivity.
